Packages shipped to with couriers (USPS, Fexed etc,), can be traced in real time. Mail carriers (USPS, Canada Post, Royal Mail etc,) only track at pickup and delivery, so there is no 'in-transit' progress available. Tracing information and proof of delivery may not be available on some services.
Tracing: We update shipping information on our web site twice a week. If your order is not delivered in Canada or the USA within 15 days of shipping, or 45 days to Europe, Africa, Asia, AU/NZ please submit a help request through out help system at www.wazoodle.com/help. Your package will be considered lost when it has passed the delivery standards for the carrier.
As with all vendors, your order becomes your property once it goods become your property once once we hand them over to the carrier, but we are nice so we will do whatever we can to make sure your shipment gets to you.
All sales are FOB our dock. Wazoodle provides carrier proof of shipment, all goods become property of the buyer once they leave our dock.
If you make a mistake on your order, you may return most items to us within 30 days from date of purchase - no questions asked - as long as your fabrics have not been cut, washed or processed.
The following items cannot be returned:
You are responsible for all outgoing and return shipping costs, fractional remnants (meaning your cut us rounded down to the next closest yard) and any incidental charges that may be related to return shipping, and a 25% restocking charge.
Refunds are issued for products returned 30 days from shipment.
After 30 days and up to 60 you may return cuts of 10 yards or greater for a store credit.
Returns should be sent to :
Most sewing notions and basic items and in standard colors are usually re-orderable. Due to the nature of fashion fabrics, prints, fancies, and textured knits are one time runs, when they are sold out they will be difficult to impossible to find or repeat.
The only exception to this is when we hold our seasonal clearance or Yard Sales. Yard Sale items are first come first serve basis -- we will not contact you if these items are not available.
Wazoodle adheres to industry norms for cut sizes, we do everything we can to provide you with a continuous cut.
If this is not possible, we will provide you with seamed or split cuts
with no more than 1 seam every 10 yards. When your cut is split, we
provide a no charge cutting allowance of 1/2 yard/seam.
Our website charges US dollars for all countries except Canada.
Canadian buyers are billed in Canadian dollars. Canadian buyers who prefer to purchase off our US price may do so by selecting the country "CANADA (US$ billing)" in your account profile. Please note US$ invoices are created off our US$ price list only, we do not recalculate foreign exchange conversions at daily rates.
We accept VISA, Mastercard, Paypal through our secure web site. We
understand some customers are not willing to enter personal or credit card
information on a web page, if this is you, you can simply select PAY BY
PHONE, or call in your order and credit card information.
NSF Checks, Frivolous Disputes:
NSF checks, PayPal disputes and Credit Charge charge-backs made on orders marked shipped but delayed or lost by the carrier, delayed by governmental process (whether delivered or not), orders refused, and orders in your possession are generally considered fraudulent, frivolous or without merit. When making payments, you are entering an agreement to all terms and conditions accept all terms and conditions as published on this page sill supersede those established with PayPal or your credit card provider. If an NSF check is returned, or a PayPal claim, or Credit Card charge-back is ruled against you for any of these reasons reason, we may:
Taxes, Duties and Customs fees
Please remember tax are calculated based on the where your product is
delivered, not your billing address.
Once your order is paid for, we do our best get it to the shipping company within 3 business days. Occasionally we will be out of stock on some items. If this is the case, we may hold your order for up to 5 business days, or make a split shipment (you only pay shipping once). If you place an additional order before your current order ships, we can generally combine your orders to save you on shipping charges. Current Processing time:::. %%file(%%tmplatedir%%process_time%%tmplext%%)%% .::
Our web site displays your shipping charge based on the size of your order. For retail shipments to the lower 48 states and Canada we charge the exact amount we show on your order confirmation. If you add to your order, or combine multiple orders, we will gladly consolidate your shipment to save you shipping costs.
Note: Fuel Surcharges are in effect for all carriers.
We automatically divide your shipment into multiple 1 or 2KG packages if that saves you shipping costs for you. Here are our standard international shipping costs in US dollars:
Additional Surcharges: You are responsible for all inbound/outbound shipping charges plus a restocking fee on ordered items when deliveries cannot be made for the following reasons:
But, we are a friendly bunch and we will work with you to get the problem fixed one way or another.
A few notes for Overseas customers:
Shipments are sent by surface parcel post. Parcels generally arrive
in the destination country within 20-30 business days - delivery time after
that point is at the discretion of your national Customs and Post offices.
You can arrange for air mail delivery (7 days to most countries) for an
additional cost. If you prefer airmail, please advise at the
time of your order. We will confirm additional shipping charges with
you before your package leaves.
These policies form an Agreement at checkout
The policies contained on this page constitute an agreement between Wazoodle and you once you checkout from our web store. At check out you will see a link that informs you that checking out constitutes your agreement to these terms. A link to this page is provided so you may review theses terms before accepting them. If you do not agree, you should not proceed through the checkout.
Software, Copyrights and Trademarks
The following are properties of Wazoodle Fabrics.
We developed our own shopping cart, image processing and trouble
ticketing systems. We get lots of people asking to license these
applications, sorry, we do not sell or license our proprietary software.
Last update: Sep 2007